Masimo may change the availability of the Limited Warranty at its discretion, but any changes will not be retroactive.
If a component of a Product becomes defective during the Warranty Period, Masimo will, at its sole option, either repair or replace the defective component or Product, free of charge to you. Masimo will also pay for shipping and handling fees to return the repaired or replacement Product to you. The Warranty Period is not extended if Masimo repairs or replaces the Product. The Limited Warranty will apply to the repaired or replaced component for the remainder of the original Warranty Period, or 30 days from the date of replacement, whichever is longer, or for any additional period of time that may be required by applicable law.
To request Product repair or replacement under the Limited Warranty, please follow the steps under “How to Return a Product or Obtain Warranty Service” below.
What is Not Covered?
The Limited Warranty above does not apply to: (a) any component of the Product that is: (i) not new or in its original packaging when supplied to you; (ii) modified; (iii) used with non-Masimo supplied or approved devices (including unsupported mobile devices), components, accessories, or software; (iv) disassembled or repaired by anyone other than a person authorized by Masimo; (b) normal wear and tear; (c) damage resulting from accident, misuse, abuse, negligence; or (d) failure to use the Product in accordance with the instructions and warnings provided with the Product or any published documentation.
Limitation of Remedies & Liability
The remedies in the Limited Warranty are your only remedies and Masimo’s entire liability for any breach of the Limited Warranty. Masimo’s liability under any circumstances will not exceed the actual amount paid by you for the defective Product, and under no circumstances will Masimo be liable for any consequential, incidental, special, or punitive damages or losses, whether direct or indirect.
Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you. In these states, the liability of Masimo, its licensors, and affiliates will be limited to the greatest extent permitted by law.
How to Return a Product or Obtain Warranty Service
If you need to return a Product or obtain warranty service, please contact Masimo Customer Support by:
Masimo W1, Opioid Halo, Masimo Sleep, Radius T, MightySat, iSpO2 and all other consumer products – (800) 916-1270, 24 hours a day / 7 days a week
Submitting your Request through our Web Pages
MightySat & iSpO2 – https://www.masimopersonalhealth.com/pages/troubleshooting
Masimo W1 – https://www.masimopersonalhealth.com/pages/masimo-w1-support
Opioid Halo – https://www.masimo.com/support
Masimo Sleep – https://www.masimopersonalhealth.com/pages/sleep-support
Radius T – https://www.masimopersonalhealth.com/pages/radius-t-support
A Masimo customer service representative will give you instructions on how to return your Product or receive warranty service. If Masimo authorizes the Product return or warranty service, Masimo will provide you a return merchandise authorization (“RMA”) number. After you receive an RMA number, you must:
- Include your RMA number and proof of purchase with your Product (if requested);
- Safely and securely package the Product, preferably in the original packaging;
- Return the Product or Product component to an address specified by Masimo; and
- Follow any other instructions or steps given to you by the Masimo Customer Service representative.
You are responsible for return shipping charges and any risk of damage or loss while in transit to Masimo. Masimo recommends a traceable shipping method.
For Products returned under the Returns Policy, you must request an RMA number from Masimo during the 30-day period following the original purchase date. The returned Product must be received by Masimo within 30 days from the date on which the RMA was issued in order to receive a refund. Masimo cannot accept returns without prior authorization.
Under the Limited Warranty service, Masimo will ship a repaired or replaced Product to you free of charge. You are responsible for all other shipping costs unless prohibited by law.
Other Important Notices
The rights provided to you under the Limited Warranty are provided in addition to your rights and remedies under consumer protection laws and do not affect your legal (statutory) rights under applicable law.
The Limited Warranty is offered subject to Masimo’s Terms of Service for the applicable Product, which may change from time to time. You can find the latest version of the Terms of Service for each Product in the Product App, in the Product manual or packaging, or by calling Masimo Customer Support at (800) 916-1270. If there is a conflict between the Terms of Service for a Product and the Limited Warranty, the Limited Warranty will prevail. No Masimo reseller, distributor, agent or employee is authorized to make any modification, extension, or addition to the Limited Warranty.
Any product returned to Masimo without a valid warranty claim or without an RMA number may be rejected, returned at sender’s cost (subject to prepayment), or kept for 30 days and then disposed of at Masimo’s option.