| Error or Error Message | Possible Causes | Recommended Solutions |
|---|---|---|
|
A red battery symbol displays on display screen. |
Low Battery |
Replace low batteries as soon as display screen. possible. (see Installing the AAA Batteries section in this manual) |
|
Device does not display readings |
Incorrect finger placement Incorrect battery orientation No battery Low battery Environmental influences |
Wait for measurement (PVi may take up to 2 minutes before initial measurement) Reposition finger (see Using MightySat section in this manual) Re-orient batteries Replace with new batteries Relocate device Contact Masimo Technical Services |
|
Device display does not turn on |
No battery Device damaged |
No battery Device damaged |
|
Numbers appear dim |
Low battery Brightness set low Exposed to bright lights or sunlight Incorrect finger placement Measurement site may be poorly perfused |
Check battery status indicator and replace batteries if necessary Check brightness setting in menu Relocate device so that it is no directly under bright lights Reposition finger (See Using MightySat section in this manual) Choose different finger Contact Masimo Technical Services |
|
Device keeps turning off while on the finger |
Incorrect finger placement Environmental influences Device damaged |
Reposition finger (See Using MightySat section in this manual) Relocate device Contact Masimo Technical Services |
|
Measurement does not display on the smart device |
Bluetooth not connected Compatible App not installed on smart device Device damaged Smart device damaged |
Confirm Bluetooth is on for the MightySat and the smart device Confirm the Masimo app is installed on the smart device Close and re-launch Masimo app Check that MightySat is paired to the correct smart device Contact Masimo Technical Services |
Operator's Manual
Please contact Masimo Customer Support with any questions, (800) 916-1270 for all products 24/7. For customers traveling outside the U.S. with their Masimo product, local contact information can be found at https://www.mymasimo.com/contact-us/.
MightySat Operator's Manual
iSpO2 iOS Operator's Manual
iSpO2 Android Operator's Manual
Device Compatibility
Compatible with iOS 10, 11, 12, and 13: iPod Touch (5th generation), iPhone 4S, iPhone 5, iPhone 5S, iPhone 5C, iPhone SE, iPhone 6, iPhone 6 Plus, iPhone 6S, iPhone 6S Plus, iPhone 7, iPhone 7 Plus, iPhone 8, iPhone X, iPhone XS, iPhone XR, iPhone XS Max, iPhone 11, iPhone 11 Pro, iPad Mini (1st generation), iPad Mini (2nd generation), iPad Mini (3rd generation), iPad Mini (4th generation), iPad 2 **, iPad 3, iPad 4, iPad Air, and iPad Air 2.
Compatible with Android Jelly Bean**, KitKat, Lollipop, and Marshmallow: Samsung Galaxy Note 10 (2014 edition), Samsung Galaxy Note 4, Samsung Galaxy Note 3, Samsung Galaxy Note II, Nexus 9, Nexus 7, Nexus 6, Nexus 5, Samsung Galaxy S6, Samsung Galaxy S5, Samsung Galaxy S4, Samsung Galaxy S3, Huawei Ascend Mate 7, Droid Mini, Motorola RAZR M, Xiaomi Mi4, Micromax Canvas Juice 2, Micromax Unite 3
*No support for Bluetooth LE which is required for MightySat.
**No support with Jelly Bean 4.1 and 4.2 which is required for MightySat.
